Our Clubware team often gets asked this important question by clients:
“This member is not overdue according to our billing provider, so why is s/he overdue in Clubware?”
Most of the time, the account is overdue in Clubware for the following reasons:
Looking at our support tickets for the last six months, close to one third are related to overdue accounts. Approximately 50% of these are due to staff incorrectly matching off the member in Unmatched Members.
To assist, we’ve created a checklist to help end users to troubleshoot some simple overdue issues:
In addition, if you need assistance with Unmatched Members and how to correctly renew an account, please contact us on 1800 114 777 for Australia, and 09 481 0490 for New Zealand.